It is possible to make exchanges / returns within 14 days, the items must not have been worn, washed or altered in any way and returned as received (costume bag, removable cups ect).
NB. The returned item must arrive at our office without the 14 days from the delivery date. We recommend that you ship within 7 days of the delivery date to make sure it arrives within 14 days.
The shipping costs incurred for returning items for a change or refund are not covered or refunded by Elexia Sas. The return of the goods is charged to the customer, we recommend using any traceable service.
the return address is:
ELEXIA SAS, VIA BRUNO BUOZZI, 30 – 60015 FALCONARA MARITTIMA (AN) -ITALY
THE CUSTOMER MUST DELIVER THE BIKINI TO BE MADE TOGETHER WITH THE COPY OF THE ORDER RECEIVED BY EMAIL.
IN THE EVENT OF A REFUND
Once the package is received within 10 working days, the refund will be made and the customer will receive an email notification of the refund,
the refund amount will correspond to the cost of the returned products,
the amount of the shipping cost will not be included in the refund,
the refund will be issued in the same currency and on the same method used for the original purchase. For orders paid by credit card or prepaid cards, the refunded amount will be available to customers in about 10 days, and will still be visible on the following card statement. The timing may vary slightly depending on the bank circuit of the credit card used. For orders paid by Paypal, the amount will be returned to the original account.