- OUR DATA
The sale of products through this site is managed by Elexia s.a.s., with registered a office in Falconara Marittima, Bruno Buozzi n. 30, 60015, C.F. and VAT 02707450421, email address: firstname.lastname@example.org.
- YOUR DATA AND YOUR ACCESS TO OUR WEBSITE
The information or personal data provided by the user will be processed in accordance with the provisions of the Data Protection Policy. By using the website, you authorize us to process such information and personal data and declare that all information and / or data personal information provided to us are accurate and truthful.
- USE OF OUR WEBSITE
By using this website and / or placing orders through it, you agree to: (i) use the website only to make legally valid consultations or orders; (ii) not to make false or fraudulent orders. If we have plausible reasons to believe that an order of this nature has been placed, we will be authorized to cancel it and inform the competent authorities; (iii) provide us with your e-mail address, postal address and / or other contact details in a truthful and correct manner. In the same way, you consent to the use, by us, of this information to get in touch with you (if necessary, please read the Information on the Protection of Personal Data). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you guarantee that you are of age (from 18 years of age) and that you have the legal right to enter into binding contracts.
These conditions of sale can be modified or updated at any time, those published on Elexiasas.com at the time of check-out are considered binding.
Please read the general terms and conditions of sale carefully before purchasing.
- AVAILABILITY OF PRODUCTS
All product orders are subject to availability. In case of supply problems, or if there are no items in stock, we reserve the right to provide you with information relating to replacement products of equal or higher quality and value, which you may decide to order. If you do not wish to place an order for these replacement products, we will reimburse you for any amounts already paid by you.
- REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any product from this website at any time and/or to delete or modify any material or content thereof. Although we will always do our best to follow up on all orders, there may be exceptional circumstances that force us to refuse to process orders after sending the Order Confirmation, and we reserve the right to do so at any time. We decline any responsibility towards you or third parties for the removal of any product from this website, for the elimination or modification of any material or content of the website, or the non-processing of the order after sending the Order Confirmation.
- PURCHASE METHOD
For each product chosen, a descriptive card is displayed, with the image and the essential characteristics, by way of example: the colour, the size, the price of each item.
The images and colours of the products offered for sale on Elexia.com are purely illustrative: in no way binding on the quality of the goods purchased. Elexia sas is not responsible for any inaccuracies due to a particular configuration of the computer or its malfunction.
Except where extraordinary circumstances arise, the processing of the order will be carried out within 4 working days from the receipt of payment and the delivery of the products in Italy will be made within 10 working days from the date of processing.
By working days, we mean Monday to Friday on the whole national territory where the service is active. However, delays may occur for various reasons such as the customization of products, the occurrence of unforeseen circumstances, or the delivery area.
For the purposes referred to in these Conditions, the “delivery” will be deemed to have taken place or the order “delivered” by the acquisition, by you or a third party indicated by you, of the availability of the material or in any case of the control of the products, which will be proven by signing the order receipt at the agreed delivery address.
- PASSING RISK AND PROPERTY OF THE PRODUCTS
Risks relating to the products will be passed to you from the moment of their delivery. You will acquire ownership of the products as soon as we have received full payment of all amounts due to them, including shipping costs, or at the time of delivery (as defined in article 9 above), if this occurs later.
10.PRICE AND PAYMENT
The price of the products will be the one indicated from time to time on our website.
Website prices are inclusive of VAT, but exclude shipping costs, which are to be added to the total amount to be paid. Prices can change at any time; however (except where previously established) possible changes will not affect orders for which we have already sent an Order Confirmation. Once the items you intend to purchase have been selected, these items will be added to your cart and the next step will involve completing the order and paying. You must follow the instructions for the purchase, entering or checking the information requested at each step of the purchase process, requesting an issue of the invoice, if desired.
You can pay by … PayPal and Bank Transfer.
If PayPal is chosen as the payment method, the transaction will take place on a server owned by PayPal and can be finalized by the customer by debiting his PayPal account or through a transaction made by credit card, by filling in the fields of the appropriate form on the payment screen. Any errors relating to the verification of the aforementioned transaction will not be attributable to Elexia s.a.s.
If the bank transfer is chosen as payment, it will take place through a bank transfer payable to Elexia s.a.s. for which the IBAN coordinates will be provided by email to the customer once the payment method has been chosen. A fax copy or scan of the transaction receipt is requested as proof of the same and to shorten the shipping times as much as possible.
- PURCHASE AS GUEST (IF PROVIDED)
The function of purchasing products as a guest is also available on this site. With this purchase method, you will only be asked for the data that are essential to process your order. Upon completion of the purchase process, you will be offered the opportunity to register as a user or to continue as an unregistered user.
- VAT (VALUE ADDED TAX)
Following current legislation, any purchase made through the website will be subject to Value Added Tax (VAT) – for European customer.
- RETURNS / EXCHANGE POLICY
13.1 Right of withdrawal
If you are contracting as a consumer, you will have the right to withdraw from the Contract within 14 days without giving any reason. The withdrawal period ends after 14 days from the day on which you, or a third party, other than the carrier and designated by you, acquires physical possession of the goods or, in the case of multiple goods ordered through a single order or Mixed Orders and delivered separately, it ends after 14 days from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the individual goods.
To exercise the right of withdrawal, you must inform us by writing to Elexia s.a.s. , by sending an email to email@example.com, of your decision to withdraw from the Contract through an explicit declaration (e.g. letter sent by registered mail or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. Please return the goods without undue delay and, in any case, within 14 days from the day on which you communicated your withdrawal from the Contract. The deadline is met if you send back the goods before the expiry of the 14 days.
The shipping costs for the return of the goods are charged to the consumer.
Effects of withdrawal
If you withdraw from the Contract, you will be reimbursed for the payments you have made in our favour, including shipping costs (except for the additional costs resulting from your possible choice of a type of delivery other than the less expensive type of standard delivery offered by us. ), without undue delay and in any case no later than 14 days from the day on which we have been informed of your decision to withdraw from the Contract. These refunds will be made using the same payment method you used for the initial transaction.
Refunds can be suspended until the goods have been received or until proof has been sent back. You are only responsible for the decrease in the value of the goods resulting from a manipulation of the property other than that necessary to establish the nature, characteristics, and functioning of the goods.
The items must not have been worn, washed, or altered in any way and must be returned intact with all the accessories, as well as received (costume bag, removable cups, etc), under penalty of forfeiture of the right of withdrawal.
We reiterate that the shipping costs for the return of the goods are the responsibility of the consumer.
- INTELLECTUAL PROPERTY
You acknowledge and agree that all copyrights, registered trademarks, and any intellectual property rights on the materials or content presented as an integral part of the website are owned by us and by those who have granted us a license for their use. You will not be able to use such material unless given express authorization by us or by those who have granted us license for their use. This will not prevent you from using this website to the extent necessary to copy the information about your order or contact data.
- VIRUSES, PIRACY AND OTHER IT ATTACK RISKS
Any misuse of this site as well as avoid the introduction of viruses, trojan horses, worms, logic bombs, or other programs or materials that may cause technological damage, must be avoided. If unauthorized, you must not access the website or the server where it is hosted or other servers, computers, or databases related to our website and do not perpetrate DoS attacks against this website. Failure to comply with this clause could result in violations defined by the relevant legislation. In case of non-compliance with the aforementioned legislation, we will inform the competent authorities with whom we will collaborate to identify those responsible for the attack perpetrated. Similarly, in the event of non-compliance with this Article, you will be immediately withdrawn from authorization to use the website. To the maximum extent permitted by applicable legislation and in compliance with the fundamental rights of consumers, we decline any responsibility in the event of any damage or loss resulting from a DoS attack, virus or other program or materials that could cause technological damage to your computer, IT equipment, data or materials following the use of our website or the downloading of content from it or which redirect the user to it.
- FORCE MAJEURE
We will not be liable in any way for failures or delays in the performance of any of the obligations under the Contract caused by events that are beyond our reasonable control (“Force Majeure Events”). For Force Majeure Events we mean any act, event, failure to happen, omission or accident beyond any reasonable control; this expression includes but is not limited to what is specified below: 1. Strikes, lockouts, or other union unrests. 2. Riots, riots invasion, terrorist attacks or threats of terrorist attacks, wars (declared and otherwise), or threats of war. 3. Fires, explosions, storms, floods, earthquakes, landslides, epidemics, or other natural disasters. 4. Impossibility of using railways, sea, air, motor transport or other means of public or private transport. 5. Inability to use public or private telecommunication networks. 6. Acts, decrees, laws, regulations, or restrictions of any government. 7. Any strikes, or maritime accidents, postal or other relevant forms of transportation. It is understood that the execution of the obligations under the Contract will remain suspended for the duration of the Force Majeure Events. We will be granted an extension for the execution of the Contract equal to the duration of this period.
- RIGHT TO MODIFY THESE TERMS
We reserve the right to review and modify these Terms at any time. You will be subject to the General Conditions in force at the time of the order unless a modification of the General Conditions or Data Protection Policies has to be made in accordance with the law or at the request of a governmental authority (in which case it will also apply for orders already sent to us).